Welcome to Totel.in (“Website”). Totel and/or its affiliates provide website features and other products to you when you shop at Totel.in, use Totel products, or use software provided by TOTEL in connection with any of the foregoing. TOTEL provides the Services subject to the following conditions. This user agreement (“Terms and Conditions” or “T&C” or “Terms” or “Agreement”) is between you (“you” or “End User” or “your” or “Buyer” or “Customer” or “Registered User”) and TOTEL (“Company” or “us” or “we” or “Totel.in”). This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. Notwithstanding anything contained or said in any other document, if there is a conflict between the terms mentioned herein below and any other document, the terms contained in the present T&C shall alone prevail for the purposes of usage of the Site.
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INTRODUCTION
The domain name Totel.store & Totel.in and the brand Totel is registered in the name of Ramit Aggarwal, a sole Proprietor of R.R. Enterprises, having GST no. 09AMPPA2096K1ZO and registered at A-1 Vishwakarma Industrial Area, Meerut, U.P. – 250002.
RIGHT TO CHANGE
Totel reserves the sole right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions every time you purchase products from us or use our Web Site.
PRIVACY
We view protection of your privacy as a very important principle. We understand clearly that You and Your Personal Information is one of our most important assets. We store and process Your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under.
ELECTRONIC COMMUNICATIONS
When you use any of our Services, or send e-mails to us, you are communicating with us electronically. You by using our services consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site or through other Services. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. The legal requirements would be inconformity with the Indian Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.
INTELLECTUAL PROPERTY RIGHTS
Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, TOTEL owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to TOTEL without obtaining authorization from it.
User shall not upload, post or otherwise make available on the Site any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right. TOTEL does not have any express burden or responsibility to provide the Users with indications, markings or anything else that may aid the User in determining whether the material in question is copyrighted or trademarked. User shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights or any other harm resulting from such a submission. By submitting material to any public area of the Site, User warrants that the owner of such material has expressly granted TOTEL the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such material. User also permits any other end user to access, view, store or reproduce the material for that end user’s personal use. User hereby grants TOTEL the right to edit, copy, publish and distribute any material made available on the Site by the User. The foregoing provisions of Section 25 apply equally to and are for the benefit of TOTEL, its subsidiaries, affiliates and its third-party content providers and licensors, and each shall have the right to assert and enforce such provisions directly or on its own behalf.
TRADEMARKS
The Site contains copyrighted material, trademarks, and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music, sound, and the entire contents of TOTEL protected by copyright as a collective work under the applicable copyright laws. TOTEL owns a copyright in the selection, coordination, arrangement, and enhancement of such content, as well as in the content original to it. Users may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part. Users may download/print/save copyrighted material for the User’s personal use only. Except as otherwise expressly stated under copyright law, no copying, redistribution, retransmission, publication, or commercial exploitation of downloaded material without the express permission of TOTEL and the copyright owner is permitted.
If copying, redistribution, or publication of copyrighted material is permitted, no changes in or deletion of author attribution, trademark legend, or copyright notice shall be made. The User acknowledges that he/she/it does not acquire any ownership rights by downloading copyrighted material. Trademarks that are located within or on the Site or a website otherwise owned or operated in conjunction with TOTEL shall not be deemed to be in the public domain but rather the exclusive property of TOTEL unless such site is under license from the trademark owner thereof, in which case such license is for the exclusive benefit and use of TOTEL, unless otherwise stated.
CATALOGUE PRICING
By changing the country, you will be charged according to the price list associated with that country and NOT by any conversion rate.
Our international catalogues are priced in Indian Rupees for Indian residents, British pounds for UK residents and US dollars for all other international customers.
Due to import/trade restrictions, certain products might not be available for delivery in your chosen country.
SHIPPING & PROCESSING FEE
Our shipping and processing charges are intended to compensate Totel for the cost of processing your order, handling and packing the products you purchase and delivering them to you. For further information please refer to our Shipping & Payment Policy.
PAYMENT
While availing any of the payment method/s offered by us, we are not responsible or take no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you including but not limited to the following: (a) lack of authorization for any transaction/s; (b) or exceeding the preset limit mutually agreed by you and between your “Bank/s”; (c) or any payment issues arising out of the transaction; (d) or decline of transaction for any other reason/s.
All payments made against the purchases/services on ToteL.store by you shall be as against the MRP displayed on the website and shall be in terms and conditions of the third-party Online Payment Gateway Services as adopted and applicable to your transaction as approved by TOTEL. Before shipping your order to you, we may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done so as to ensure a safe and a fool proof online shopping environment to our users.
Good Earth does not store your card data on our servers and our payment partners, will only store your data if you’ve provided explicit consent, as per RBI regulations or if there is any information required to be stored, as per the law of the land.
Our payment gateways adhere to standards set by PCI-DSS as managed by the PCI Security Standards Council. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insights, you may also want to read the Terms and Conditions of our payment gateway partners on their websites.
DELIVERY
Totel endeavours but does not guarantee delivery of products in the stipulated time period as mentioned on the purchase of the product. In no manner can the contract be repudiated if Totel fails to deliver any one or more products in the stipulated time frame. However, if you fail to take the delivery of the goods, Totel may at its discretion charge you for additional shipping cost.
PRODUCT DESCRIPTIONS
Products displayed on TOTEL attempt to be as accurate as possible. However, TOTEL does not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. If a product offered by TOTEL is not as described, your sole remedy is to contact TOTEL within 48 hours of receipt, and TOTEL reserves the right to provide a solution as per its discretion. TOTEL is not liable to issue any refunds or allow exchanges and/or returns as a matter of policy.
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INACCURACY DISCLAIMER
From time to time there may be information on our website or in our catalogue that may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Totel reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.
WARRANTIES & LIABILITY
All information, content, materials, products (including software), and other services included on or otherwise made available to you by TOTEL are provided on an AS IS and AS AVAILABLE basis, unless otherwise specified in writing. TOTEL makes no representations or warranties of any kind, express or implied, as to the operation of the services, or the information, content, materials, products (including software) or other services included on or otherwise made available to you through TOTEL, unless otherwise specified in writing. You expressly agree that your use of the website is at your sole risk.
TOTEL does not warrant that this Website will be constantly available, or available at all, or that any information on this Website is complete, true, accurate, or non-misleading. We will not be liable to You in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website. You acknowledge, by your use of this Website, that your use of this Website is at your sole risk, that you assume full responsibility for all risks associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Website, and that TOTEL shall not be liable for any damages of any kind related to your use of this Website.
Though TOTEL shall make all endeavours to protect its websites from any viruses or other illegal use of its website. However, we do not warrant that this site; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Website; its servers; or electronic communication sent from us are free of viruses or other harmful components. Nothing on the Website constitutes, or is meant to constitute, advice of any kind.
All the Products sold on the Website shall be solely governed by the Indian Laws. In the event we are unable to deliver such Products due to implications of different territorial laws, we will return or will give credit for the amount (if any) received in advance by us from the sale of such Product that could not be delivered to You. It is YOUR responsibility to ensure that the products purchased on this website are not restricted in your territory. TOTEL shall not be responsible for any non-compliance with regard to the local laws of that territory for any product available on this website.
TOTEL will not be liable for any damages of any kind arising from the use of any service, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through the website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages unless otherwise specified in writing.
In the rare occurrence that a product is delivered with product defects or quality issues, that product will be replaced. There is no other warranty/guarantee on the products, once purchased.
GRIEVANCE
Any grievances you have by way of use of the website can be addressed to the ‘Customer Care’ by way of email to sales3@totelhome.com
The ‘Customer Care’ shall thereafter consider the same and provide a response within one month of the date of such complaint/ grievance.
GOVERNING LAW
These Terms and Conditions or the documents of third-party payment channels shall be governed and construed in accordance with the laws of India.
This document is an electronic record in terms of Information Technology Act, 2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
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